The pbem.dk "shop" help page (frequently asked questions)
How do I use the shop?
An item in the shop represents either a set-up in a game plus a number
of turns or just a number of supplemental turns. As some overhead is
involved in each transaction you can only buy packages of several turns
representing a minimum amount.
To purchase an item simply click on the "buy" button for that item. You
will then be taken through the steps needed to complete the order.
If you have not already signed in, you must do so before completing the
order. If you have not been registered as a user at
pbem.dk before, you must register before
completing the order.
You can only purchase one item from the shop in the same order.
This is because it is not possible to split your PayPal
transaction and your account will be charged at the time you use
what you paid for, not at the time of purchase (see below).
When you have purchased an item it is converted to a "token" worth the services
you paid for. To actually sign up for a game and assign the token
to pay for playing in a specific game you must go to the
game sign-up page.
On the sign-up page you can always see which tokens you have paid for but
not yet used.
How can I pay?
You can pay using PayPal (direct credit card payment to pbem.dk is no longer available).
Prices in the shop are in DKK (Danish Kroner) and your account will
be charged in DKK. Exchange rates can be found on the main shop page and
it is possible to get prices translated.
The site and games are run by a registered business in Denmark and hence all
prices include the Danish sales tax of 25%. There are unfortunately no
execptions, not even for people living outside the European Union.
Is it safe to use PayPal?
When paying with PayPal you will be transferred to PayPal to securely
identify yourself and authorize your order. PayPal does not share your
financial information with pbem.dk.
When will my account be charged?
The principle is that your PayPal account will be charged when you
first get what you paid for.
A transaction which paid for a setup and some turns
will be charged when the game starts and everybody receive their setups
(so while you are waiting for a game to fill up you have actually not
A transaction which paid for some supplemental turns will be charged
when the first turn it pays for is opened for order entry (i.e. when
the previous turn has been processed).
What about unused turns?
If you are knocked out of a game before you have used all the turns you have
paid for, your remaining turns will be converted to unused game credit.
The unused game credit is computed simply as the number of unused turns
multiplied by the amount you paid for each turn, found by dividing
the amount you paid for the game token by the total number of turns
the token entitles you to. For this purpose, a set-up counts as a turn.
The house rules for each game specifies when a player is
considered knocked out.
How do I use my unused game credit?
If you have any unused game credit you will be given the option to use
it whenever you order something from the shop. Simply select the
the "yes" option when asked to have your unused game credit deducted
from the amount to be paid (if you have sufficient unused game credit
to pay for the order in full you will not have to use
Why can't I just get a refund for unused turns?
If you are knocked out of a game before you use all the turns you have paid for,
it would perhaps be natural to expect a refund of the unused credit rather
than have to transfer it to another game with the "unused game credit" system
outlined above. The credit card payment solution originally used on the
pbem.dk site did not allow me to make "return
transactions" and therefore the "unused game credit" system was born.
PayPal does allow a way for me to transfer money, though for small amounts
the fees involved mean very little money will make it to the recipient.
In the event that you
accumulate a significant amount (more than 100 DKK) in unused game credit and
you do not wish to use it, I will send you the money via PayPal (minus
the PayPal fees).
[Go to the shop]